Contact

Email is the support channel. There is no call centre and no ticket queue — messages are read by the person who builds the software, usually answered within one to two business days, Australian Eastern time.

Where to write

One address handles everything: admin@reportai.au. There is no separate billing or privacy inbox.

• Product questions, accounts, bugs, feature requests, media and partnerships.
• Billing, invoices, subscription changes, and refund requests under the Refund and Cancellation Policy.
• Privacy requests under the Australian Privacy Principles — access, correction or deletion of your data. See the Privacy Policy.

Product feedback, complaints and suggestions can also go through the feedback form. Many questions are already answered on the FAQ.

Who you are dealing with

Aiman Salem, trading as ReportAi.au · ABN 95 973 765 172. A sole trader business operating from Victoria, Australia. Correspondence is by email; a postal address is provided on request where a matter requires one.

What we cannot help with

reportai.au is software for writing inspection reports. It does not carry out inspections, attend site, assess or certify the condition of a building, or provide engineering advice. Questions about a specific property or defect need a qualified engineer or building inspector.

Reporting a security problem

Email admin@reportai.au with enough detail to reproduce the issue, and allow a reasonable opportunity to fix it before publishing. Please do not run automated scanning or load testing against the live site — it trips the host's automatic traffic protection and blocks real customers.

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reportai.au is a report documentation tool. It does not carry out inspections, does not assess or certify the condition of any building, and does not provide engineering services. Reports are AI-assisted drafts prepared for the inspecting engineer to check, correct, and sign off. All professional judgement remains yours.

Aiman Salem, trading as ReportAi.au · ABN 95 973 765 172 · admin@reportai.au · Prices in Australian dollars.